Returns & Refunds Policy
30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return or exchange.
Eligibility for Returns
To be eligible, the item must be:
In the same condition as when you received it (unworn, unused, undamaged)
With all original tags attached
In its original packaging
Accompanied by your receipt or proof of purchase
How to Start a Return
Contact us at [insert your contact email address, e.g., support@yourstore.com] to request a return. Once we review and approve your request, we’ll email you a prepaid return shipping label (free returns for eligible items) along with clear instructions on how and where to ship your package.
Important: Please do not send items back without prior approval—we cannot accept or process unauthorized returns.
Damages, Defects, or Incorrect Items
Please inspect your order immediately upon receipt. If the item arrives damaged, defective, or is not what you ordered, contact us right away at [insert your contact email address]. We’ll evaluate the issue quickly and arrange a replacement, repair, or full refund as appropriate—no need to wait for the full 30-day window.
Non-Returnable Items & Exceptions
For hygiene, safety, and legal reasons, the following items are non-returnable:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products (e.g., special orders, engraved/monogrammed items)
Personal care or beauty products
Hazardous materials, flammable liquids, or gases
Sale/final sale items
Gift cards or digital products
If you have questions about a specific item, feel free to reach out before purchasing.
Exchanges
The quickest way to get the item you want is to return the original (following the steps above) and place a new order once your return is processed and approved. We’ll help make this as seamless as possible!
Refunds
Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved or denied. If approved, you’ll be automatically refunded to your original payment method (minus any non-refundable shipping fees if applicable). Please allow some additional time for your bank or credit card company to process and post the refund to your account—typically 5–10 business days, depending on your provider.
We’re here to help! For any questions about returns, refunds, or exchanges, contact us anytime at [hechengtianxiaapp@gmail.com].